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Cancellation and Refund Terms

This page explains how to cancel your subscription, and in which cases and how you can obtain a refund.

Last updated: [EFFECTIVE DATE]

Versions of this document in languages other than Turkish are translations provided for information purposes only; in the event of any discrepancy, the Turkish text shall prevail.

01Summary

  • You may cancel your subscription at any time; you continue to use your plan until the end of the period.
  • After cancellation, your account moves to the Free plan; your floor plans are not deleted.
  • Refund terms for yearly subscriptions are set out in Section 5 below.
  • Erroneous or duplicate charges are refunded unconditionally.

These terms form an integral part of the Distance Sales Agreement. Your rights under consumer protection legislation are reserved.

02Cancelling a subscription

  • You may cancel your subscription in a single step under My account › My plan. You do not need to send a separate email or give a reason to cancel.
  • Cancellation takes effect at the end of the paid period. Until that date, all features of your plan remain available and no further payment is taken.
  • When the period ends, your account moves to the Free plan. Your projects remain as they are; projects exceeding the Free plan limit become read-only, and layers and outputs specific to paid plans are disabled.
  • If you change your mind before the period ends, you may undo the cancellation in the same section.
  • A confirmation is sent by email after cancellation.

03Right of withdrawal

A Nodaform subscription is a digital service that is activated in your account immediately upon payment confirmation. Where you expressly consent during ordering to the service starting immediately, the 14-day right of withdrawal cannot be exercised pursuant to Article 15(1)(ğ) and (h) of the Turkish Regulation on Distance Contracts. Details are set out in Article 7 of the Distance Sales Agreement.

The refund options below also apply where there is no right of withdrawal.

04Refunds on monthly subscriptions

Monthly subscriptions are cancelled so as to end at the end of the period; no partial refund is made for unused days of the current month. [MONTHLY REFUND EXCEPTION — e.g. full refund on a first cancellation made within 7 days of the first monthly payment (optional)]

05Refunds on yearly subscriptions

For yearly subscriptions:

  • If you cancel within [FULL REFUND PERIOD — e.g. 14 days] of the date on which the first yearly payment or yearly renewal was taken, the full amount you paid is refunded.
  • If you cancel after this period: [PARTIAL REFUND RULE — e.g. pro rata refund for unused full months / no refund, the subscription continues until the end of the period].
  • To calculate a pro rata refund, the yearly fee is divided by twelve and multiplied by the number of unused full months; in this calculation, the discount applied to the yearly subscription [IS THE DISCOUNT INCLUDED — e.g. is retained / the monthly list price is used].

A reminder email is sent to you before your yearly subscription renews automatically. If you do not wish to renew, it is sufficient to cancel before the renewal date.

06Upgrading and downgrading plans

  • Upgrade (e.g. from Plus to Pro): the new plan is activated immediately. The difference for the remaining period is charged [UPGRADE CALCULATION — e.g. pro rata based on the remaining days of the current period].
  • Downgrade (e.g. from Pro to Plus): the change takes effect at the end of the current period; no refund is made for the current period. Projects exceeding the new plan’s limit remain read-only.
  • When switching from monthly to yearly billing, the unused amount for the current month [MONTHLY-TO-YEARLY SWITCH RULE].

07Erroneous or duplicate charges

Multiple charges for the same period, the renewal of a subscription you have cancelled, the charging of an amount different from that shown in the order summary, or charges resulting from a technical error are refunded unconditionally and in full within 14 days at the latest from the date on which they are detected or reported.

If you see a Nodaform charge on your card that you do not recognise, notifying us before disputing it with your bank will speed up the process; your right to dispute the charge with your bank is reserved.

08Service interruption

In the event of interruptions attributable to Nodaform that exceed [DURATION — e.g. 72 hours], or the permanent removal of a core feature of your paid plan, the fee for the affected period or for the remaining subscription period is refunded pro rata upon your request, or your subscription period is extended. Scheduled maintenance is not covered by this section.

09How are refunds made?

  • Refunds are made to the card or payment method you used for payment within 14 days at the latest from the date of approval.
  • The time it takes for the amount to appear in your account depends on your bank’s processing times; for instalment payments, the refund may be reflected in instalments, depending on your bank’s practice.
  • No additional fee or deduction is charged to you for a refund.
  • The invoice correction for the refunded amount (refund invoice or cancellation) is made in accordance with tax legislation.

10How to apply

You may submit cancellation and refund requests by any of the following means:

Including the following information in your request will speed up the process: the email address registered to your account, the order number or payment date, the amount and a short description. Never share your card number by email or in a support ticket.

Requests are answered within [RESPONSE TIME — e.g. 3 business days] at the latest. If you are not satisfied with the outcome, your right to apply to the Consumer Arbitration Committee or the Consumer Court is reserved (Distance Sales Agreement, Art. 12).