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Cancellation and Refund Terms

This page explains how to cancel your subscription, how render credits work and in which cases the amount paid is refunded.

Last updated: 2 November 2026

Versions of this document in languages other than Turkish are translations provided for information purposes only; in the event of any discrepancy, the Turkish text shall prevail.

01Summary

  • You may cancel your subscription at any time; you continue to use all features of your plan until the end of the period you have paid for.
  • For monthly and yearly subscriptions, the amount paid is not refunded; no partial refund is made for the unused period either.
  • Render credit packs are one-time payments; unused credits are non-refundable and expire 12 months after purchase. If the subscription is cancelled and the account moves to the Free or Plus plan, the credits are not deleted, but they can be used only while a Pro or Ultimate plan is active. If you delete your account, your remaining render credits are deleted too.
  • Gift codes are a one-time payment; the amount paid is not refunded even if the code is not used, and the code becomes invalid 12 months after purchase.
  • When the period ends, your account moves to the Free plan; your plans are not deleted.
  • Erroneous or duplicate charges are refunded unconditionally.
  • Your orders are processed by our online reseller Paddle; Paddle collects the payments and issues the invoice.

These terms form an integral part of the Distance Sales Agreement. Your rights under consumer protection legislation that cannot be excluded by contract are reserved.

02Cancelling a subscription

  • You may cancel your subscription in a single step under My account › My plan (for team licenses, see Art. 06). You do not need to send a separate email or give a reason to cancel.
  • Cancellation takes effect at the end of the paid period. Until that date, all features of your plan remain available and no further payment is taken.
  • When the period ends, your account moves to the Free plan. Your projects remain as they are; projects exceeding the Free plan limit become read-only, and layers and outputs specific to paid plans are disabled.
  • If you change your mind before the period ends, you may undo the cancellation in the same section.

03The amount paid is not refunded

A Nodaform subscription is a digital service that is activated in your account immediately upon payment confirmation. Therefore, the amount you paid for your monthly or yearly subscription is not refunded, even if you cancel the subscription; no partial refund is made for the unused days or months of the current period. Instead, your plan remains available without any restriction until the end of the period you have paid for.

Before purchasing a paid plan, you may try Nodaform free of charge and without time limit with the Free plan.

04Right of withdrawal

Where you expressly consent during ordering to the service starting immediately, the 14-day right of withdrawal cannot be exercised pursuant to Article 15(1)(ğ) and (h) of the Turkish Regulation on Distance Contracts. Details are set out in Article 7 of the Distance Sales Agreement.

If the consumer protection legislation of your country of residence grants you a right of withdrawal or refund that cannot be excluded by contract, this right is reserved. In that case, the refund is made by Paddle in its capacity as seller.

05Upgrading and downgrading plans

  • Upgrade (e.g. from Plus to Pro) and switching from monthly to yearly: the new plan is activated immediately. The value of the unused portion of your current period is deducted from the new payment, and only the difference is charged. This is not a refund but a set-off.
  • Downgrade (e.g. from Pro to Plus): the change takes effect at the end of the current period; no refund is made for the current period. Projects exceeding the new plan’s limit remain read-only.
  • Switching from yearly to monthly: cancel your yearly subscription; once the period ends, you may purchase the monthly plan.

06Team licenses (business account)

  • A team license subscription is cancelled under My account › Team and licenses. The cancellation takes effect at the end of the paid term; the licenses remain active until that date and no new payment is taken. Before the term ends, the cancellation can be undone from the same section.
  • When a license is added, the price for the remainder of the current term is charged immediately to the registered payment method; subsequent renewals are made on the same date for all licenses.
  • When the number of licenses is reduced, the released licenses remain active until the end of the paid term and the next renewal is made with the new number of licenses. No refund is made for the current term.
  • When a payment for the team subscription is refunded in full or is disputed, the team licenses are turned off immediately. The accounts and projects of team members are not deleted; the accounts continue with their own plans.

07Gift codes

  • A gift code is a one-time payment; it is not a subscription and does not renew automatically.
  • The code is delivered immediately upon payment. Therefore, the amount paid is not refunded even if the code is not used; you expressly confirm this when placing the order (Distance Sales Agreement, Art. 7).
  • The code must be used within 12 months of purchase; an expired code cannot be used and the amount paid is not refunded.
  • The plan starts on the day the code is used and ends at the end of the selected period (1, 3 or 12 months); no refund is given for the remaining period. When the period ends, the account returns to its own plan and projects are not deleted.
  • If the person who purchased the code deletes their account, the code remains valid. If the person who used the code deletes their account, the remaining gift period also ends.
  • If a gift code payment is refunded in full or disputed, the code becomes invalid; if the code has already been used, the plan period it unlocked ends immediately.

08Erroneous or duplicate charges

Multiple charges for the same period, the renewal of a subscription you have cancelled, the charging of an amount different from that shown in the order summary, or charges resulting from a technical error are refunded unconditionally and in full within 14 days at the latest from the date on which they are detected or reported.

If you see a Nodaform or Paddle charge on your card that you do not recognize, notifying us before disputing it with your bank will speed up the process; your right to dispute the charge with your bank is reserved.

09Other cases in which the amount paid is refunded

In the following cases, the fee for the unused paid period is refunded, because they arise from us rather than from your cancellation:

  • If we discontinue the Service entirely (Terms of Use Art. 13; we will announce this at least 60 days in advance, and you can use your render credits during this period);
  • If we close your account without justification;
  • If you do not accept a material change to the Terms of Use and close your account before its effective date;
  • If we permanently remove a core function of your paid plan.

In the event of interruptions attributable to Nodaform that exceed 72 hours, your subscription is extended by the duration of the interruption. Scheduled maintenance is not covered by this provision.

10Who processes payments and refunds?

  • Our order process is conducted by our online reseller Paddle.com. Paddle is the seller for all orders (Merchant of Record): it collects the payment, issues the invoice and processes refunds.
  • Refunds are made to the card or payment method you used for payment within 14 days at the latest from the date of approval. The time it takes for the amount to appear in your account depends on your bank’s processing times.
  • No additional fee or deduction is charged to you for a refund.
  • If the payment for the current period is fully refunded or a payment dispute (chargeback) on that payment is upheld, the subscription ends immediately and your account moves to the Free plan; your account and projects are not deleted, and projects exceeding the Free plan limit become read-only. A refund of a plan upgrade difference or of a payment for a past period does not end the current period, which has been paid for separately.
  • In the event of a full refund or a payment dispute for a render credit pack, the unused credits from that pack are deleted.
  • In the event of a full refund or a payment dispute for a gift code, the code becomes invalid; if it has been used, the plan period it unlocked ends.

11How to apply

You may submit your cancellation, erroneous charge and refund requests through one of the following channels:

Including the following information in your request will speed up the process: the email address registered to your account, the order number or payment date, the amount and a short description. Never share your card number by email or in a support ticket.

Requests are answered within 3 business days at the latest. If you are not satisfied with the outcome, your right to apply to the Consumer Arbitration Committee or the Consumer Court is reserved (Distance Sales Agreement, Art. 12).